Policies & Information

Order Processing & Dispatch

• Orders are processed within 1–2 business days.
• No dispatches are made on weekends or public holidays.
• Once dispatched, you will receive a confirmation message with tracking details.

Delivery Timeline

• Orders are delivered within 3 to 5 days from the date of dispatch.
• Delivery times may vary based on location, courier delays, or unforeseen circumstances.

Shipping Charges

• A flat shipping charge of ₹49 is applied to all orders.
• Free shipping is available on orders above ₹2000.

Additional Notes

• Please ensure that the shipping address and contact details provided are accurate.
• If a package is undeliverable due to incorrect information, additional charges may apply for re-shipping.

Cancellation Policy

• Orders once dispatched are not eligible for cancellation.
• Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

Return/Refund Policy

• Grainlly Foods products are non-returnable due to hygiene/health and consumable nature of the product.
• In case you received a damaged/tampered/wrong product, please send us an email with the unboxing video and images of the Product, Invoice, Inner & Outer Packaging and Batch Number to suggestion@grainlly.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.
• Please do not use the item you have raised a complaint about for the time being.
• If the shipment is tampered or damaged, please do not accept it.
• In case your order is returned after unsuccessful delivery attempts, kindly contact our customer support team. We’ll either process the refund (which will be in the form of a voucher code) or we’ll send the order again subject to the availability.
• Please do not accept any packet in damage/tampered condition. No return/replacements will be given in such cases.

Payment Policy

• You may use Credit cards/Debit cards, Internet Banking, UPI and Cash on Delivery to make your purchase.
• If the amount has been deducted from your account but you haven’t received any confirmation from us, you can reach out to our customer support team and provide the following information:
  • Transaction details / Email address / Contact number
  • Complete product details which you’ve ordered.
  • Amount debited from the account.

Pricing

• Pricing on the product is as it shows, however due to any technical issue, typographical error or product information received from our suppliers’ prices of the product may vary. Grainlly Foods will try to be accurate, however if you come across any difference in pricing on the Website pre and post orders, we request you to contact us within 48 (Forty-eight) hours of placing your order. Grainlly Foods shall then refund the difference amount within 10-15 business days of intimation. The mode of refund will be the same as at the time of placing the order or as specified in the refund policy. If Grainlly Foods comes across any such difference in pricing, it has all the rights to rectify the same or cancel the order.
• Prices and availability of the products and services provided or offered on the site are subject to change without prior notice and at the sole discretion of Grainlly Foods.

1. Information We Collect

We may collect the following types of information:

2. How We Use Your Information

• Process and fulfill your orders
• Communicate order updates, shipping details, and support responses
• Improve website performance, user experience, and service quality
• Send promotional emails (only with your consent)
• Prevent fraudulent transactions and enhance security

3. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, remember your preferences, track website usage/performance, and deliver relevant ads or promotions. You may disable cookies through your browser settings, but certain features may not work properly.

4. Sharing of Information

We do not sell or rent your personal information. We may share your information only with trusted service providers (payment gateways, courier partners, analytics tools) or legal authorities when required to comply with the law or protect Grainlly’s rights. All third-party partners follow strict data protection and confidentiality standards.

5. Data Security

We use industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You may:

• Request access, correction, or deletion of your personal data
• Opt out of marketing communications at any time
• Disable cookies through browser settings

To exercise these rights, contact us at suggestion@grainlly.com.

7. Third-Party Links

Our website may contain links to third-party websites. Grainlly is not responsible for the privacy practices or content of these external sites.

8. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with the updated “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, you can reach us at: